Give service that keeps customers coming back.
Excellent service lies at the very heart of a loyal customer base. Brickstream lets you see how to achieve the service levels that make yours the store of choice, optimize your labor costs, and reduce abandonment rates.
Not only that. You can increase the personal touches that lead to dramatic jumps in sales. Our BehaviorIQ™, dashboard tools, and instant alerts make it all possible.
Raise satisfaction and profitability. At all levels.
Brickstream improves daily operations with predictive monitoring on the front line and guides the best service strategies for your organization across the entire chain.
Keep checkout lines flowing.
Brickstream alerts your managers the moment, or even before, queue changes are needed. Our solutions are always at work to eliminate checkout delays. We monitor open and active cashier stations and instantly analyze wait conditions. Our advanced analytics will even predict wait times and service break-downs before they occur.
- Predict wait times
- Monitor open cashier stations
- Monitor transaction times
- Measure queue length
- Analyze wait times
- Provide real-time manager alerts of service issues via PA systems, text messages, PDAs, and more
Make certain self-service is helping.
Self-service stations can be lifesavers or hidden sources of poor service. Brickstream will help you maximize your investment in self-service technologies. We monitor usage and usability so you can make sure that your customers are quickly and easily served at both self-service and staffed stations.
- Monitor self-service checkout lines
- Monitor transaction times
- Measure queue length
- Analyze wait times
- Track customer usage
- Provide real-time manager alerts of service issues
Improve service on the floor.
Stay on top of what's really happening in the store with Brickstream instead of managing based on "gut feel" or periodically walking "figure 8's" on the floor. We give you a full view into customer activity and accurate, scientific insights into service metrics and their impact on sales.
- Establish and monitor service policies
- Measure policies against traffic
- Accurately gauge customer:employee ratios
- Cost-effectively increase service touches
- Ensure proper service, even at the category and department levels
- Efficiently allocate labor resources
In addition to improving customer service, Brickstream and BehaviorIQ™ technology help improve your Sales and In-Store Marketing.
