Customer Behavior Measurement Pioneers Address Store Innovations for Customer Service at Retail Systems

Atlanta, GA – May 19, 2006

Brickstream, the pioneers in customer behavior measurement technology, will be at the Retail Systems Conference and Exposition held at McCormick Place in Chicago May 22 – 24, 2006. Brickstream Vice President Brian Murphy will participate in a panel discussion on store innovations for customer service. Other panelists include leaders from IBM, Retaligent, and Ecometry.

The panel will explore new approaches to enhance the customer experience with automated tools. Technologies that differentiate retailers, support customer-centric initiatives, and build a single view of the customer through multiple channels will be the focus of the session. Attendees will discover how to create seamless customer interaction and learn why and how customer-facing technologies can improve store performance.

Brickstream technology gives retailers key information on the in-store customer experience. Clients receive real-time data on queue lengths, wait times at check-out, transaction times, and line or cart abandonment. With Brickstream alerting tools, on-site managers can monitor customer service levels and respond proactively before service break-downs occur.

Who: Mr. Brian Murphy, vice president, Brickstream
What: “Store Innovation: Customer Service Technologies”
When: Tuesday, May 23, 2006 at 1:00 pm
Where: Room E353C, McCormick Place

Immediately following the panel session, attendees will be invited on a tour to Brickstream’s trade show booth, #1800, for a more in-depth presentation and one-on-one discussions on technologies for customer service. To schedule a private appointment or demo with Brickstream at the Retail Systems Conference and Exposition, please email leigh.canavan@brickstream.com or call 404-249-8183.

About Brickstream

Brickstream® offers the only comprehensive and automated customer behavior measurement solution for brick-and-mortar outlets. Using discreet video and sensor technology along with patented BehaviorIQ™ software, Brickstream captures, transforms, and analyzes customer activity data and converts it into actionable business knowledge for management. Analysis of customer behavior, including where they go, how long they wait, and what they do, enables brick-and-mortar outlets to improve the customer experience to drive profitable sales growth through more effective service, marketing and sales strategies. Brickstream is headquartered in Atlanta, GA, and serves retailers, retail banks, and consumer packaged goods manufacturers throughout North America and Europe. The Brickstream solution was developed over the last decade and is protected by numerous patents. The company was formed in 2000 and formally launched its products in 2002.

Contact

Brickstream Corporation
Leigh Canavan
404-249-8183
leigh.canavan@brickstream.com