Rely on Brickstream Services for the knowledge, skills, and resources to ensure your success.
Brickstream’s service offerings are a source of invaluable assistance for our clients, and a key competitive differentiator for us.
Our services include both consulting and technology installation/support, so you can count on our experts to guide every facet of your experience with Brickstream. We start by helping you define the customer behavior metrics to measure and create a test environment to evaluate opportunities to integrate Brickstream into your business processes. Brickstream deploys the technology that best delivers the level of intelligence you need and provides ongoing support to guarantee you achieve improvements in your sales, customer service, and marketing.
Highly experienced consultants form the nucleus of our service initiatives. They will bring you an invaluable combination of knowledge, skills, and practical perspectives:
- Real-world industry experience gained in the Retail, Branch Banking or Consumer Packaged Goods arenas
- Expertise in customer behavior measurement technology
- Experience in innovation, change management, consulting, and project management processes
Brickstream’s project and business consulting services.
Brickstream works hand-in-hand with our clients to ensure optimal planning that will result in an optimal solution.
Project Definition – During this phase, our consultants help your organization focus on a set of clear business objectives as we:
- Define the needs, goals, and expected results that should drive the scope of the project
- Define meaningful customer behavior measurement metrics, based on business requirements of the front line and corporate management
- Outline reports, assist with data analyses and interpretation, and recommend ways to use actionable intelligence as a springboard for positive changes
- Define specific dashboard and alerts requirements and develop the deployment approach
Education and Training - Our training services ensure that end users and technical staff gain maximum benefit from Brickstream’s BehaviorIQ™.
Ongoing Consulting – Brickstream consultants are available on a continuing basis to assist clients in a number of ways:
- Help analyze customer behavior metrics
- Recommend actions to improve performance
- Leverage data for innovative solutions for overall business performance improvements
- Provide change management support
- And other complementary services
Brickstream’s technology installation and support services.
Our implementation services are designed to get your solution up and running quickly so that you can generate results faster.
Client-Driven Solutions Proposal – We conduct site surveys to outline the optimal deployment approach, hardware and software recommendations, installation requirements, and pricing specific to each client.
Unobtrusive Installations and Implementation – We make sure that the installation and implementation of Brickstream technology do not disrupt our clients’ operations. Our installations take place after store hours, utilizing respected third parties when appropriate.
Testing and Validation – Brickstream undergoes vigorous processes to confirm the accuracy of the customer behavior we are capturing, and to validate that the data will drive proper analyses.
Ongoing Support – While our BehaviorIQ™ technology features self-diagnostic capabilities, Brickstream experts provide additional technical support, including:
- Proactive systems monitoring performed by the Brickstream help desk
- Online and telephone response to customer inquires, provided by our knowledgeable technical support team
- System and software maintenance
