Retail-Minded Banks Shift Focus to Traffic, Service
American Banker, November 2004
Evidence that bankers are trying to be more like retailers can be found in one bank's reliance on a lobby headcount -- or, if you will, a foot count -- to measure performance.
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Branch 'Bots' Make Banking Better
Jerry Silva, TowerGroup, Bank Systems & Technology, September 2004
The next time you walk into a bank branch, look up and smile ... there may be someone (or something) looking back and watching your every move
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Turning Video Data into Better Branch Service
American Banker, July 2004
Though they have recognized for some time that there are lessons to glean from mainstream retailers, bankers seem to be moving slowly, making sure they do not go too far to emulate big-box marketing techniques.
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Store Traffic Tracking Adds a New Level of Consumer Insight for Retailers
AMR Alert , April 2004
Workforce management, inventory management, computer-assisted ordering, or other store systems may get more attention, but traffic-tracking technology is an essential part of any store operations strategy.
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RBC Tracks Branch Traffic One Step at a Time
Bank Systems & Technology , January 2004
Store traffic tracking adds a new level of consumer insight for retailers. Security cameras have long been a fixture at financial institutions. But aside from grainy clips of bank robberies that occassionally make the evening news, the information contained on these videos rarely see the light of day.
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